If you experience any problems while taking the course, then please call 1-800-780-2113 or e-mail help@PreLicenseTraining.com for assistance. PreLicenseTraining.com provides customer support by email, live chat, ticket system, phone callback and phone call-in. Our estimated response time by email is within 1 to 2 hours during normal business hours and by phone within the next business day if not sooner.